Terms and Conditions
EFFECTIVE: FEBRUARY 16, 2026
These General Terms and Conditions (hereinafter: GTC) contain the rights and obligations of Liget GATTER Kft. (hereinafter: Service Provider) and the Customer (hereinafter: Customer) using the electronic commerce services provided by the Service Provider through the wood2smoke.eu website. (Service Provider and Customer hereinafter jointly: Parties). The GTC applies to all legal transactions and services that take place through the wood2smoke.eu website, regardless of whether they are performed from Hungary or abroad, by the Service Provider or its collaborators.
Service Provider Details:
Liget GATTER Ltd.
Owner's name: Éva Veress
Headquarters and mailing address: 2067 Szárliget, Baross Gábor Street 30-36.
Tax number: 11842479-2-11
Company registration number: 11-09-007304
Customer service: see more 1.7
Phone number: +36 30 372 38 75
Email address: info@wood2smoke.eu
General information, formation of the contract between the Parties
1.1. The scope of these GTC covers all electronic commerce services provided in the territory of Hungary, which are carried out through the electronic store located on the wood2smoke.eu website (hereinafter referred to as the Website). Furthermore, the scope of these GTC covers all commercial transactions in the territory of Hungary, which are concluded between the Parties specified in this contract. Purchases on wood2smoke.eu are regulated by Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society (“Elkertv”).
1.2. Purchases on wood2smoke.eu are possible by placing an order electronically, as specified in these GTC.
1.3. A significant part of the services of wood2smoke.eu is available to all users, even without registration. However, some services require registration (and then login), which anyone is entitled to, as stated in the GTC.
1.4. After placing the order, the contract can be modified or cancelled freely and without consequences until its fulfillment. This is possible by telephone and e-mail. The contract concluded between the Parties in Hungarian by purchasing the goods is considered a written contract, the Service Provider files it and keeps it for 5 years after its conclusion.
1.5. The language of the contract is Hungarian.
1.6. The Service Provider is not subject to the provisions of any code of conduct.
1.7. Customer service: Liget GATTER Ltd.
Customer service office location: 2067 Szárliget, Baross Gábor Street 30-36.
Customer service opening hours: (weekdays: 10:00-17:00)
Phone number: +36 30 372 38 75
Internet address: https://wood2smoke.eu/kapcsolat
E-mail: info@wood2smoke.eu
Registration
2.1. Registration can be done by filling out the data form located under the Registration menu item on the Home Page, which consists of two parts. A preliminary data request (a freely selectable username, a real e-mail address and a chosen password are required) is followed by a more detailed, personal data form after clicking on the link sent in the e-mail to validate the registration, which can be completed before placing orders. By registering on the Website, the Customer declares that he has read and accepts the terms of these GTC and the Privacy Policy published on the Website, and consents to the data processing contained in the Privacy Policy.
2.2. The Service Provider shall not be liable for any delivery delay or other problems or errors attributable to data provided incorrectly and/or inaccurately by the Customer. The Service Provider shall not be liable for any damages resulting from the Customer forgetting their password or if it becomes accessible to unauthorized persons for any reason not attributable to the Service Provider. The Service Provider shall treat each registration as an independent legal entity. Previously recorded data may be changed in the Modify Personal Data menu item available after logging in, after clicking on the Personal Settings link, which may also affect the data of active orders. The Service Provider shall not be liable for any damages or errors resulting from the customer changing the registered data.
Order
3.1. The essential properties, characteristics and instructions for the use of the goods to be purchased can be found on the information page of the specific item, provided that the detailed actual properties of the goods are included in the instructions for use attached to the product. The Service Provider shall be deemed to have performed the contract if the product has more favorable and advantageous properties than the information provided on the website or in the instructions for use. If you have any questions about the goods before purchasing, our customer service is ready to assist you. The instructions for use of the products we distribute – where required by law – are attached to the goods. If you accidentally do not receive the mandatory instructions for use with the goods, please notify our customer service immediately – before using the goods – and we will replace them. If you need more information about the quality, basic properties, use, or usability of any goods on the Website than what is provided on the website, please contact our customer service, whose details and contact information can be found in section 1.5.
3.2. The purchase price is always the amount indicated next to the selected product, which, unless otherwise indicated, already includes VAT. The purchase price of the products does not include the cost of delivery, unless otherwise stated on the final payment page.
3.3. The Service Provider reserves the right to change the prices of products that can be ordered from the Website, provided that the modification enters into force simultaneously with its appearance on the Website. The modification does not adversely affect the purchase price of products that have already been ordered. When initiating online payment by bank card, we are not able to refund money in the event of a price decrease between the sending of the electronic payment notification and the receipt of the product. The security check of the online payment transaction takes a minimum of 24 hours, and the receipt of the product is only possible after this.
3.4. If, despite all due care, the Service Provider displays an incorrect price on the Website, especially with regard to an obviously incorrect price, e.g. a price of “0” HUF or “1” HUF that is significantly different from the well-known, generally accepted or estimated price of the product, or that may appear due to a system error, the Service Provider is not obliged to deliver the product at the incorrect price, but may offer delivery at the correct price, in which case the Customer may withdraw from their intention to purchase. The product images published on the Website are only illustrations in some places and may differ from reality.
3.5. The Service Provider accepts orders via the Website only from registered Customers and only if the Customer fills in all fields required for the order. (If the Customer fills in any field incorrectly or incompletely, the Service Provider will receive an error message.) The Service Provider shall not be liable for any delivery delays or other problems or errors attributable to the Customer's incorrect and/or inaccurate order data.
You can place an order on wood2smoke.eu by logging in after registering and then using the Cart. The Customer can add the selected products to their Cart using the „Add to Cart” button on the page with detailed product information that appears after clicking on each product. You can view and modify the contents of the Cart by clicking on the cart icon on the right side of the Website, where you can specify the desired quantity of each product, or delete the contents of the Cart („Remove”). If the Customer has finalized the contents of the Cart, they must log in to the Website or register on the interface that appears by clicking on the „Payment” inscription in order to place their order. After that, they can choose from the delivery methods and enter their billing and shipping details. If you have provided all the necessary information and selected the delivery method, you can click on the „Continue” button to choose how you want to pay for the total amount of your order. If you have chosen one of the payment methods, you can click on the „Payment” button to check your order details on a summary page before submitting your order, change your billing and shipping address, select your payment and shipping method, and add a comment to your order. Online bank card payments are made through the Barion system. Your bank card details are not passed on to the merchant. The service provider, Barion Payment Zrt., is an institution supervised by the Hungarian National Bank, with license number: H-EN-I-1064/2013.
The order is placed and the offer is sent after clicking on the "Finalize Order" button. The order is therefore placed by clicking on the "Finalize Order" button, which creates a payment obligation for the Customer.
Correcting data entry errors
4.1. The Customer has the opportunity to correct data entry errors on the ordering interface at any stage of the order and until the order is sent to the Service Provider in the Online Store (e.g. deleting a product from the cart by clicking on "Remove").
Offer binding, confirmation
5.1. The Service Provider shall confirm the receipt of the offer (order) sent by the Customer without delay, no later than within 48 hours, by means of an automatic confirmation e-mail, which confirmation e-mail shall contain the data provided by the Customer during the purchase or registration (e.g. billing and shipping information), the order identifier, the order date, the list of elements belonging to the ordered product, its quantity, the price of the product, shipping costs and the total amount to be paid. This confirmation e-mail shall only inform the Customer that his order has been received by the Service Provider.
5.2. The Customer is exempt from the binding offer if he does not receive a separate acceptance e-mail from the Service Provider regarding his submitted order without delay, i.e. within 48 hours.
5.3. If the Customer has already sent their order to the Service Provider and notices an error in the data in the confirmation email, they must notify the Service Provider within 1 day.
5.4. The order is considered an electronically concluded contract, which is governed by Act V of 2013 on the Civil Code, Act CVIII of 2001 on electronic commerce services and certain issues of information society services. The contract is subject to Government Decree 45/2014 (II.26.) on the detailed rules for contracts between consumers and businesses, and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.
Delivery and payment terms
6.1. The Service Provider delivers the ordered goods to your home free of charge using its own means of transport or by using a transport company. The Service Provider reserves the right to change the delivery fee, provided that the modification enters into force simultaneously with its appearance on the Website. The modification does not affect the purchase price of products already ordered.
6.2. After the order is complete, the Service Provider provides the Customer with the opportunity to choose the delivery time, which does not indicate a specific time, but only serves to select an approximate delivery interval. The Service Provider is not able to undertake delivery at a specific time. After placing the order, we undertake to deliver the ordered products within 2-3 working days. Please note that working days mean weekdays, excluding holidays and weekends. We make every effort to fulfill orders within the specified time interval, however, circumstances may arise that may cause delivery to be delayed. In such cases, we will immediately notify you of the reasons for the delay and the expected new delivery time.
6.4. The Service Provider will perform the services ordered on the Website at the location indicated in the order confirmation sent to the Customer by e-mail.
6.5. The bank card payment partner of Liget GATTER Kft. is Barion Payment Zrt. The Customer can find out about additional payment methods and collection options provided by the Service Provider on the (contact) Frequently Asked Questions page/section.
Right of withdrawal
The provisions of this section apply exclusively to natural persons acting outside their trade, profession or business activity who purchase, order, receive, use or make use of goods, as well as to recipients of commercial communications and offers related to the goods (hereinafter referred to as "Consumer").
Consumer is entitled in the case of a contract for the sale of a product
- a) the product,
- b) when providing multiple products, the last product provided,
- c) in the case of a product consisting of several lots or pieces, the last lot or piece supplied,
- d) if the product is to be delivered regularly within a specified period, the Consumer or a third party other than the carrier designated by the Consumer may withdraw from the contract without giving any reason within fourteen (14) days from the date of receipt of the first service.
The consumer has the right to exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.
The consumer is not entitled to the right of withdrawal – in the case of the sale and purchase of sealed audio or video recordings and copies of computer software, if the consumer has opened the packaging after delivery; – in the case of a non-prefabricated product that was produced on the basis of the consumer's instructions or at his express request, or in the case of a product that was clearly tailored to the consumer.
7.1. Procedure for exercising the right of withdrawal
7.1.1. If the Consumer wishes to exercise his right of withdrawal, he must send a clear statement of his intention to withdraw (for example, by post, fax or electronic mail) to the Service Provider using the contact details indicated at the beginning of these GTC. The Consumer exercises his right of withdrawal within the deadline if he sends his statement of withdrawal to the Service Provider before the expiry of the deadline specified above.
7.1.2. The Consumer bears the burden of proving that he has exercised his right of withdrawal in accordance with the provisions set out in point 7.
7.1.3. In both cases, the Service Provider shall immediately confirm receipt of the Consumer's withdrawal statement by email.
7.1.4. In the event of withdrawal in writing, it shall be deemed to have been validated within the deadline if the Consumer sends his/her declaration to the Service Provider within 14 calendar days (even on the 14th calendar day).
7.1.5. In the event of notification by post, the Service Provider shall take into account the date of posting, and in the event of notification by e-mail or fax, the time of sending the e-mail or fax for the purpose of calculating the deadline. The Consumer shall send his letter by registered mail so that the date of posting can be credibly proven.
7.1.6. In the event of withdrawal, the consumer is obliged to return the ordered product to the Service Provider without undue delay, but no later than 14 days after the notification of his/her withdrawal.
7.1.7. The deadline is deemed to have been met if the Consumer sends the product (posts it or hands it over to the courier ordered by him) before the 14-day deadline expires.
7.1.8. The cost of returning the product to the Service Provider's address is borne by the Consumer, unless the Service Provider has agreed to bear these costs. At the Consumer's request, the Service Provider will arrange for the return delivery, however, the cost of the return delivery organized by the Service Provider will be borne by the Consumer; in this case, the Service Provider will not assume the cost of the return delivery organized by it from the Consumer, it will only provide assistance so that the Consumer does not have to deal with the organization of the return delivery. The Consumer's request in this regard will be received by the Service Provider's customer service.
7.1.9. The Service Provider is not able to accept the package returned by cash on delivery. Apart from the cost of returning the product, the Consumer is not charged any other costs in connection with the withdrawal.
7.1.10. If the Consumer withdraws from the contract, the Service Provider shall immediately, but no later than 14 days from the date of receipt of the Consumer's declaration of withdrawal, reimburse all payments made by the Consumer, including the cost of transport (delivery), except for additional costs incurred because the Consumer chose a method of transport other than the cheapest standard method of transport offered by the Service Provider. The Service Provider shall be entitled to withhold the reimbursement until the Consumer has received the product back or the Consumer has provided credible evidence that he has sent it back: whichever is the earlier.
7.1.11. During the refund, the Service Provider uses the same payment method as the payment method used during the original transaction, unless the Consumer expressly consents to the use of another payment method; the Consumer will not incur any additional costs as a result of the use of this refund method.
7.1.12. The consumer can only be held liable for the decrease in value of the product if it occurred due to use exceeding the use necessary to determine the nature and properties of the product.
7.1.13. If the Consumer exercises his right of termination after the commencement of performance in the case of a contract for the provision of services, he is obliged to reimburse the reasonable costs of the Service Provider during the settlement.
7.1.14. The Service Provider may demand reimbursement of any depreciation or reasonable costs resulting from use exceeding the use necessary to establish the nature, properties and operation of the product - if the performance of a contract for the provision of services has begun at the express request of the Consumer before the expiry of the deadline and the Consumer exercises his right of termination.
Warranty
8.1. Mandatory warranty
8.1.1. The Service Provider is subject to a warranty obligation for its products pursuant to the Civil Code and Government Decree 151/2003. (IX. 22.), which means that during the warranty period it is only exempt from liability if it proves that the defect is attributable to improper use of the product.
8.1.2. The warranty period (the warranty period) begins with the actual performance, i.e. the handover of the product to the Customer, or if the installation is carried out by the Service Provider or its agent, the date of installation. Durable consumer goods are the products listed in the annex to Government Decree 151/2003. (IX.22.) on the mandatory warranty for certain durable consumer goods, for which the law stipulates a mandatory warranty period of one year. The (subject matter) scope of the decree applies only to products sold under a new consumer contract concluded in the territory of Hungary and listed in the annex to the decree.
The warranty does not cover a defect if its cause occurred after the product was delivered to the Customer, for example, if the defect was
– improper installation (except if the installation was carried out by the Service Provider or its agent, or if the improper installation is due to an error in the user manual)
– improper use, disregard of the instructions for use and handling, – improper storage, improper handling, damage,
– caused by natural disaster, natural disaster.
In the event of a defect covered by the warranty, the Customer:
– primarily – at his/her choice – may demand repair or replacement, unless the fulfillment of the chosen warranty claim is impossible or if it would result in disproportionate additional costs for the Service Provider compared to the fulfillment of the other warranty claim, taking into account the value of the product in flawless condition, the severity of the breach of contract and the harm caused to the Customer by the fulfillment of the warranty claim.
– if the Service Provider has not undertaken to repair or replace the product, cannot fulfill this obligation within the appropriate deadline, while protecting the interests of the Consumer, or if the Customer's interest in the repair or replacement has ceased, the Customer may – at his/her choice – request a proportional reduction of the purchase price, repair the defect himself/herself at the expense of the Service Provider or have it repaired by someone else, or withdraw from the contract. There is no right to withdraw from the contract due to an insignificant defect.
If the Customer submits a replacement request within three working days of purchase (installation) due to a product defect, the Service Provider is obliged to replace the product, provided that the defect prevents its intended use.
The repair or replacement must be carried out within a reasonable time frame, taking into account the characteristics of the product and its intended purpose by the Customer, and in the best interests of the Customer. The Service Provider must strive to carry out the repair or replacement within a maximum of fifteen days.
During repair, only new parts may be installed in the product.
The warranty period does not include the part of the repair period during which the Customer cannot use the product as intended. In the event of replacement (repair) of the product or part of the product, the warranty period starts anew for the replaced (repaired) product (part of the product) and for the defect arising as a result of the repair.
8.1.3. The costs related to the fulfillment of the warranty obligation shall be borne by the Service Provider.
8.1.4. The Service Provider is only exempt from its warranty obligation if it proves that the cause of the defect occurred after performance.
8.1.5. However, the Customer is not entitled to assert a warranty claim and a warranty claim, or a product warranty claim and a warranty claim, simultaneously and in parallel for the same defect. Notwithstanding these limitations, the Customer shall be entitled to the rights arising from the warranty regardless of the rights specified in points 9.1 and 9.2.
8.1.6. The warranty does not affect the Customer's enforcement of his/her statutory rights, in particular those relating to warranty of materials and products, and compensation for damages.
8.1.7. If a legal dispute arises between the parties that cannot be settled amicably, the Client may initiate arbitration proceedings, based on the provisions of Section 12.2.
8.2. Voluntary guarantee
8.2.1. The Service Provider undertakes a warranty (guarantee) for the products it sells for the period specified on the Website in the Product description, which may be longer than the period specified in the government decree. The Service Provider communicates the warranty period for each product at the latest through the data included in the warranty card (warranty card) given upon receipt of the product by the Customer.
Warranty
9.1. Warranty of accessories
9.1.1. The Customer may assert a warranty claim against the Service Provider in the event of defective performance by the Service Provider. In the case of a consumer contract, the Customer may assert warranty claims within a 2-year limitation period from the date of receipt for product defects that already existed at the time of delivery of the product. The Customer may no longer assert its warranty rights beyond the two-year limitation period.
9.1.2. In the case of a contract concluded with a non-consumer, the entitled party may assert his warranty claims within a limitation period of 1 year from the date of receipt.
9.1.3. The Customer may – at his/her choice – request repair or replacement, unless the fulfillment of the request chosen by the Customer from these is impossible or would entail disproportionate additional costs for the Service Provider compared to the fulfillment of his/her other request. If the Customer did not or could not request repair or replacement, he/she may request a proportionate reduction in the consideration or the Customer may repair the defect at the Service Provider’s expense or have it repaired by someone else or – in the last resort – may withdraw from the contract. There is no right to withdraw due to an insignificant defect.
9.1.4. The Customer may switch from the chosen warranty right to another, but shall bear the cost of the switch, unless it was justified or the Service Provider gave a reason for it.
9.1.5. The Customer is obliged to notify the Service Provider of the error immediately after its discovery, but no later than within two months of the discovery of the error.
9.1.6. The Customer may assert his warranty claim directly against the Service Provider.
9.1.7.9.1.7. Within six months of the performance of the contract, there is no other condition for asserting a warranty claim for goods other than notification of the defect, if the Customer proves that he purchased the product from the Service Provider (by presenting an invoice or a copy of the invoice). In such a case, the Service Provider is only exempt from the warranty if he rebuts this presumption, i.e. proves that the defect in the product arose after the delivery to the Customer. If the Service Provider can prove that the cause of the defect arose for a reason attributable to the Customer, he is not obliged to grant the warranty claim made by the Customer. However, after six months from the performance, the Customer is obliged to prove that the defect he has recognized already existed at the time of performance.
9.1.8. If the Customer asserts his warranty claim with respect to the part of the product that can be separated from the indicated defect, the warranty claim is not considered to be asserted for other parts of the product.
9.2. Product warranty
9.2.1. In the event of a defect in the product (movable property), the Customer, who is a consumer, may – at his/her choice – enforce the right to a warranty or a product warranty claim specified in point 9.1.
9.2.2. However, the Customer is not entitled to assert a warranty claim and a product warranty claim simultaneously and in parallel for the same defect. However, in the event of a successful claim under a product warranty, the Customer may assert a warranty claim against the manufacturer for the replaced product or repaired part.
9.2.3. As a product warranty claim, the Customer may only request the repair or replacement of the defective product. In the event of a product warranty claim, the Customer must prove the defect of the product.
9.2.4. A product is considered defective if it does not meet the quality requirements in force at the time of its release to the market or if it does not have the properties specified in the description provided by the manufacturer.
9.2.5. The Customer may assert his product warranty claim within two years from the date of placing the product on the market by the manufacturer. After this deadline, he loses this right. The Customer is obliged to notify the manufacturer of the defect without delay after discovering the defect. A defect notified within two months of discovering the defect shall be deemed to have been notified without delay. The consumer is liable for any damage resulting from the delay in notification.
9.2.6. The Customer may exercise his product warranty claim against the manufacturer or distributor of the movable property (Service Provider).
9.2.7. According to the Civil Code, the manufacturer and distributor of the product is considered a manufacturer.
9.2.8. The manufacturer, distributor (Service Provider) is only exempt from its product warranty obligation if it can prove that:
the product was not manufactured or placed on the market as part of its business activities, or
the defect was not detectable at the time of placing on the market according to the state of science and technology, or
the product defect results from the application of a law or mandatory official regulation.
9.2.9. The manufacturer, distributor (Service Provider) only needs to prove one reason for exemption.
Responsibility
10.1. The information on the Website has been posted in good faith, however, it is for informational purposes only, and the Service Provider is not responsible for the accuracy or completeness of the information.
10.2. The Customer may use the Website solely at his own risk and accepts that the Service Provider shall not be liable for any material or non-material damage arising from use, beyond the liability for breach of contract caused intentionally, with gross negligence or criminal act, or for damage to life, physical integrity or health.
10.3. The Service Provider excludes all liability for the conduct of users of the Website. The Client is fully and exclusively responsible for his or her own conduct, and in such cases the Service Provider shall fully cooperate with the relevant authorities in order to detect violations.
10.4. The pages of the service may contain links that lead to the pages of other service providers. The Service Provider is not responsible for the data protection practices and other activities of these service providers.
10.5. The Service Provider is entitled, but not obliged, to monitor any content made available by Customers while using the Website, and the Service Provider is entitled, but not obliged, to search for signs of illegal activity in relation to the published content.
10.6. Due to the global nature of the Internet, the Client agrees to act in accordance with the provisions of applicable national laws when using the Website. If any activity related to the use of the Website is not permitted under the law of the Client's country, the Client shall be solely responsible for such use.
10.7. If the Customer notices objectionable content on the Website, he/she is obliged to immediately report it to the Service Provider. If the Service Provider finds the report to be well-founded in the course of its good faith proceedings, it is entitled to immediately delete or modify the information.
Copyright
11.1. The Website is protected by copyright. The Service Provider is the copyright holder or authorized user of all content displayed on the Website and in the course of providing services available through the Website: any copyrighted work or other intellectual creation (including, among others, all graphics and other materials, the layout and editing of the Website's interface, the software and other solutions used, ideas, implementation).
11.2. Saving or printing the content of the Website and its parts on physical or other data carriers is permitted for private use or with the prior written consent of the Service Provider. Use beyond private use – for example, storage in a database, distribution, publication or download, commercial distribution – is only possible with the prior written consent of the Service Provider.
11.3. In addition to the rights expressly specified in these GTC, registration, use of the Website, or any provision of the GTC does not grant the Customer any right to use or exploit any trade name or trademark on the Website. Apart from the display, temporary reproduction and private copying required for the intended use of the Website, these intellectual works may not be used or exploited in any other form without the prior written permission of the Service Provider.
Legal enforcement options
12.1. Complaints handling
The Customer may submit consumer complaints regarding the product or the Service Provider's activities to the following contact details:
Customer Service (Customer Service)
Address: 2067 Szárliget, Baross Gábor Street 30-36.
Telephone customer service opening hours: On working days 10 am - 5 pm
Phone: +36 30 372 3875
Contact person: Liget GATTER Ltd.
E-mail: info@wood2smoke.eu
The Customer may submit consumer complaints related to the product or its activities via the contact details set out in Section 12.1.
In accordance with the applicable laws, the Service Provider shall immediately investigate the oral complaint (in a store) and remedy it as necessary, if the nature of the complaint permits. If the Customer does not agree with the handling of the complaint or if immediate investigation of the complaint is not possible, the Service Provider shall immediately record the complaint and its position on it, and in the case of an oral complaint submitted in person, it shall hand over a copy of it to the Customer on site, and in the case of an oral complaint submitted by telephone, it shall send it to the Customer at the latest together with the substantive response specified in the section on written complaints, and shall proceed in accordance with the provisions regarding written complaints.
The Service Provider must provide the verbal complaint submitted over the phone with a unique identification number, which helps the complaint to be traced. The Service Provider must communicate this number to the Customer.
The Service Provider is obliged to examine the written complaint and respond to it in substance within thirty days of its receipt and to ensure that the response reaches the Customer. If the Service Provider rejects the complaint, it is obliged to justify its position in its substantive response to the rejection.
The Service Provider is obliged to keep the minutes of the complaint and a copy of the response for five years.
The Service Provider accepts complaints submitted by the Customer via the direct contact details provided in Section 12.1, on weekdays between 10:00 and 17:00.
12.2. Other legal remedies
If any consumer dispute between the Service Provider and the Customer is not resolved during negotiations with the Service Provider, the following legal remedies are open to the Customer:
Filing a complaint with the consumer protection authorities. If the Customer notices a violation of his consumer rights, he has the right to file a complaint with the consumer protection authority competent for his place of residence. After assessing the complaint, the authority decides on the conduct of the consumer protection procedure.
Conciliation Board. For the purpose of amicable out-of-court settlement of consumer disputes related to the quality, safety and application of product liability rules, as well as the conclusion and performance of the contract, the Customer may initiate proceedings with the conciliation board operating under the professional chamber competent for the registered office of the Service Provider. For the purposes of the rules relating to the Conciliation Board, a consumer is also a civil organization, church, condominium, housing cooperative, micro, small and medium-sized enterprise under a separate law, who buys, orders, receives, uses, makes use of goods, or is the recipient of commercial communication or offers related to goods.
Contact details of the Budapest Conciliation Board:
1016 Budapest, Krisztina krt. 99. 3rd floor. 310.
Mailing address: 1253 Budapest, P.O. Box: 10.
E-mail address: bekelteto.testulet@bkik.hu
Fax: 06 (1) 488 21 86
Phone: 06 (1) 488 21 31
– Court proceedings. The customer is entitled to enforce his claim arising from a consumer dispute before the court in civil proceedings in accordance with the provisions of Act IV of 1959 on the Civil Code and Act V of 2013 on the Code of Civil Procedure.
Other provisions
13.1. The wood2smoke.eu information system is based on Linux/PHP, its security level is adequate, its use does not pose any risk, however, we recommend that you take the following precautions: use virus and spyware protection software with a fresh database, install security updates for the operating system. Purchasing on the Website assumes that the Customer is aware of the technical and technical limitations of the Internet and accepts the possibility of errors associated with technology.
13.2. The Service Provider only serves orders for household quantities in its specialist stores and online store.
13.3. The Service Provider is entitled to unilaterally modify the terms of these GTC at any time. The Service Provider shall inform the users about the modifications by e-mail prior to their entry into force. When the modifications come into force, registered users must expressly accept them when logging in to the site in order to use the site.
Tatabánya, February 16, 2026.